This software solution has predictive analytics and prescriptive analytics. Though all examples here are products, this solutions works well for services as well. It can be customized and contain the following key features:
- Predictive recommendation- This feature scores the likelihood that a buyer will buy other items. While looking at one product, this feature can display relevant choices for your shoppers based on their likelihood to buy. It can also give post-purchase recommendations. For example, a buyer just bought a gold watch. The system could say that the buyer is 87% likely to buy a diamond ring, 70% likely to buy a pendant, and 62% likely to buy silver earrings. As such, once the gold watch is placed in the virtual shopping cart, system displays the diamond ring, pendant, and silver earrings. This recommender system increases upsell and profit.
- Search- This allows shoppers to type in a product that they're looking for, and thee system will populate the best product matches. This can improve shopper experience and increase happiness. The emotion happy can increase buyer intent and loyalty.
- Geo fencing event triggering- When your customer goes into your identified geographic locations, the system can automatically give the customer a personalized message. For example, a customer is using your mobile app, and drives to a Super Bowl host city Super Bowl weekend. The system would automatically populate a personalize message for the customer to get a discount on clothing in the Super Bowl teams' colors. If it's going to be cold, the system could trigger a message for the customer to purchase a scarf. Don't forget, the system can tell the customer to have fun Super Bowl Weekend. Geo fencing differs from geo targeting, and geo fencing can help you give the customer real-time relevant information. Such information can increase sales and improve customer loyalty.
- Virtual agent- We can train a "robot" to act as your sales agent. Use the virtual agent to chat with customers and handle presales as well as sales questions. This feature can increase staffing efficiency.
- Cognitive marketing analytics with weather- Add real-time weather data with forecasting to increase your cognitive marketing analytics. This feature can automatically suggest best product/service offerings based on weather. Weather influences emotions, and emotions influence buyer intent. If it's raining, a message can populate and offer your customer relevant items at a discounted price: windshield wipers, allergy relief, raincoats, coffee, and more.
- Workload automation- The system will automatically process orders. This can increase your company's efficiency and reduce number of staff needed to complete tasks.
- Payment automation- The system automatically accepts payment.
- Performance analytics- See how your apps are performing. Get real-time data and insight. Where do your customers derail? What's keeping them coming back for more? What are your top sellers? Best triggers? Who are your top customers and what do they look like? How do they compare to the predicted best customers (if you use TopBrainiac.SalesMarketing)? Generate reports.
Overall, TopBrainiac.Commerce can help your company make money while you sleep: increase sales, improve customer experience, increase customer loyalty, and reduce staffing needs. Of course, we integrate top of the line data security, networking, and storage.